Area Manager – Route & Service Leadership (CA)

Mission Linen Supply; Newark (AR); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Paid time off (sick, holiday, vacation

And more

Job summary

Mission Linen Supply is seeking an Area Manager to lead a team of Route Sales & Service Representatives, overseeing route operations, service quality, and growth across a district. This is a core leadership role with a clear path toward General Manager and Branch Manager positions.

You'll supervise six to twelve RSSRs, shape sales strategies, manage contracts, and drive plant goals while ensuring excellent customer service and retention. A proven background in route management is essential.

Qualifications

• Transportation, route operations, delivery, or logistics management experience (required).
• Direct leadership or supervisory experience managing a team.
• Proven account management skills, including customer service delivery, upselling/cross-selling, account renewals, and contract terms.
• Strong business acumen and comfort owning plant/district-level performance goals.
• Excellent customer service skills and the ability to provide effective leadership.
• Excellent work ethic, a high level of organization, and computer literacy.
• Valid driver's license with a clean driving record.
• Ability to pass a physical agility test and lift up to 50 lbs (required).

Responsibilities

• Manage the daily activities of RSSRs, including route check-in, route coverage, and route restructuring.
• Lead and coach RSSRs on customer service standards at every stop, ensuring service issues are resolved quickly and correctly the first time.
• Direct and train RSSRs on upselling and cross-selling additional products and service lines to existing accounts.
• Manage account renewals and contract terms, proactively renewing agreements and protecting revenue on accounts at risk of cancellation.
• Assist in developing sales strategies and shaping market area definition, product lines, merchandise quality, advertising, and pricing.
• Drive achievement of plant goals including forecasted volume, account retention, and contract management.
• Administer a recruitment and training program for RSSRs, including initial orientation, product familiarity, company policy, goals, and objectives, plus ongoing coaching on account retention, planning, sales technique, and professionalism.
• Pursue market potential, follow up, and close sales with selected customers in coordination with the General Manager, Sales Representatives, and RSSRs.
• Maximize new business, deepen penetration of existing accounts, and own account retention across your market.

Skills

Transportation experience

Team leadership

Account management

Customer service leadership

Job description

Mission Linen Supply is seeking an Area Manager to lead a team of Route Sales & Service Representatives, overseeing route operations, service quality, and growth across a district. This is a core leadership role with a clear path toward General Manager and Branch Manager positions.

You'll supervise six to twelve RSSRs, shape sales strategies, manage contracts, and drive plant goals while ensuring excellent customer service and retention. A proven background in route management is essential.