Area Manager - Parking Operations & Training

Diamond Parking, Inc.; Honolulu (HI); Hybrid; USD 68,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

HSA/FSAs

Employee Assistance Program

Life Insurance

AD&D

Tuition Reimbursement

Job summary

Diamond Parking in Honolulu, HI is seeking an Area Manager – Parking Services to oversee training, supervision, and daily onsite operations. You will lead CSR teams, ensure excellent customer service, and drive revenue while maintaining safety and compliance.

Reporting to the Operations Manager, you will supervise Leads and CSRs, conduct audits, manage scheduling and data entry, and contribute to special projects.

Qualifications

• One-year certificate from college or technical school; or three to six months related experience.
• Ability to read, write, and comprehend simple instructions and correspondence.
• Ability to perform basic math operations and interpret simple graphs.
• Basic computer literacy; can communicate in one-on-one and small group settings.

Responsibilities

• Provide courteous and professional relationships with customers and managers.
• Train Leads and CSRs in customer service and procedures.
• Conduct audits and take necessary action.
• Maintain cleanliness, desk organization, and safety at the facility.
• Develop strategies to maximize parking revenue while maintaining service quality.
• Onboard and schedule CSR staff; ensure Leads meet expectations.
• Perform data entry and maintain organized files.
• Assist in special projects; serve as IT contact for resolution.

Skills

Communication skills

Reading & writing

Math basics

Computer literacy

Education

Certificate or equivalent

Job description

Diamond Parking in Honolulu, HI is seeking an Area Manager – Parking Services to oversee training, supervision, and daily onsite operations. You will lead CSR teams, ensure excellent customer service, and drive revenue while maintaining safety and compliance.

Reporting to the Operations Manager, you will supervise Leads and CSRs, conduct audits, manage scheduling and data entry, and contribute to special projects.