Area Manager NorthEast

SDS Rx; Tampa (FL); Remote; USD 72,000 - 75,000; Full time

Job summary

A leading company in medical delivery services is seeking an Area Manager NorthEast to enhance customer relationships and operational efficiency. This remote role involves significant travel and requires strong leadership, communication skills, and a commitment to patient care. The position offers a competitive salary and comprehensive benefits, promoting a supportive work environment.

Benefits

Competitive salary and comprehensive health benefits

401(k) plan with company match up to 4%

Paid time off and major holidays

Employee Assistance Program (EAP)

Wellness programs focusing on mental and physical health

Qualifications

• At least 2 years of customer service experience required.
• Knowledge of management techniques and strategic thinking.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage customer relationships and ensure on-time delivery accuracy.
• Conduct regular on-site visits and lead quarterly business reviews.
• Utilize ECOURIER software for dispatching and tracking.

Skills

Customer service

Strategic thinking

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

MS Outlook

Excel

Word

Job description

Exciting Career Opportunity at MDS (SDS-Rx)!

Medical Delivery Services (MDS) is a nationwide leader in courier services, specializing in the secure and timely transport of nuclear medicine. Our mission is to enhance patient care through reliable, on-time deliveries—right patient, right place, right time.

We are currently seeking a highly motivated individual to join our growing team as an Area Manager NorthEast. In this role, you will be responsible for the retention and growth of all assigned MDS customers. The Area Manager will be a point of contact for the customer throughout MDS, becoming a trusted advisor and supporting our customer’s needs across functions.

To learn more about our company, please visit our website at https://www.sds-rx.com/.

Compensation

$72,000 - $75,000

Schedule

Monday – Friday, 8:00am – 5:00pm

Location

Remote (with frequent travel to various locations)

Requirements

Job Responsibilities:

1. Manage the journey of all assigned MDS customers and drivers.
2. Understand our customers’ clients (patients, facilities, imaging centers, etc.) and their delivery commitments.
3. Ensure customers have the necessary data and reports to operate effectively.
4. Lead quarterly business reviews with customers to improve their operations.
5. Conduct regular on-site visits to review costs, service quality, and reporting.
6. Maintain on-time delivery accuracy.
7. Build and maintain relationships with ground-level contacts such as pharmacy managers.
8. Maintain relationships with designated drivers and dispatchers.
9. Identify opportunities to reduce servicing costs.
10. Utilize ECOURIER software for dispatching and tracking assets.
11. Oversee weekly customer service data reconciliation.
12. Coordinate daily planning with the Customer Service Manager.
13. Implement quality assurance processes for all operations.
14. Manage special programs like ECOURIER.
15. Engage in field operations, travel, and customer visits.
16. Proactively drive execution and resolve issues as a self-motivated individual.
17. Build trust and maintain strong customer relationships.
18. Invest in learning the technical aspects of healthcare logistics.
19. Uphold integrity and foster authentic, compassionate relationships.
20. Operate effectively in fast-paced, results-driven environments.
21. Develop and implement innovative practices and processes.
22. Display confidence, accountability, and decisiveness as a leader.
23. Build influence and align organizational strategies through data-driven education.

Job Requirements:

1. High school diploma or equivalent.
2. At least 2 years of customer service experience.
3. Knowledge of management techniques.
4. Strategic thinking and leadership initiative.
5. Strong communication and interpersonal skills.
6. Excellent organizational skills and attention to detail.
7. Proficiency in MS Outlook, Excel, and Word.
8. Effective verbal and written communication skills.
9. Ability to pass a drug test.

Employee Benefits at MDS (SDS-Rx):

• Competitive salary and comprehensive health benefits.
• 401(k) plan with company match up to 4%.
• Paid time off and major holidays.
• Employee Assistance Program (EAP).
• Wellness programs focusing on mental and physical health.
• Benefits available to full-time employees.

MDS (SDS-Rx) values diversity and is committed to equal employment opportunity. We encourage applicants from all backgrounds to apply and contribute to our mission.