Area Manager NorthEast

SDS Rx; Tampa (FL); Remote; USD 72,000 - 75,000; Full time

Job summary

Join a leading company in logistics as an Area Manager NorthEast. This role involves managing customer relationships, ensuring timely deliveries, and leading business reviews. Ideal candidates will have strong customer service skills and a strategic mindset, with a focus on enhancing patient care through reliable service.

Benefits

Competitive Compensation

Comprehensive Health Benefits

401(k) Plan with company match

Paid Time Off

Employee Assistance Program (EAP)

Employee Wellness Program

Qualifications

• Minimum of 2 years of customer service experience required.
• Strong knowledge of management methods and techniques.
• Ability to think strategically and take initiative in leadership.

Responsibilities

• Manage the journey of all assigned MDS Customers and drivers.
• Lead Customer Quarterly Business Reviews throughout the calendar year.
• Ensure our customers have the data and reports to run their business.

Skills

Customer Service

Strategic Thinking

Interpersonal Skills

Organizational Skills

Education

High school diploma or equivalent

Tools

MS Outlook

Excel

Word

Job description

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Description

Exciting Career Opportunity at MDS (SDS-Rx)!

Medical Delivery Services (MDS) is a nationwide leader in courier services, specializing in the secure and timely transport of nuclear medicine. Our mission is to enhance patient care through reliable, on-time deliveries—

right patient, right place, right time.

We are currently seeking a highly motivated individual to join our growing team as an

Description

Exciting Career Opportunity at MDS (SDS-Rx)!

Medical Delivery Services (MDS) is a nationwide leader in courier services, specializing in the secure and timely transport of nuclear medicine. Our mission is to enhance patient care through reliable, on-time deliveries—right patient, right place, right time.

We are currently seeking a highly motivated individual to join our growing team as an Area Manager NorthEast. In this role, you will be responsible for the retention and growth of all assigned MDS customers. The Area Manager will be a point of contact for the customer throughout MDS. This position must become a trusted advisor to our customers and work cross-functionally throughout MDS supporting our customer’s needs.

To learn more about our company, please visit our website at?https://www.sds-rx.com/.

Compensation

$72,000 - $75,000

Schedule

Monday – Friday, 8:00am – 5:00pm

Location:

Remote (with heavy travel to different locations)

Requirements

Job Responsibilities:

• Manage the journey of all assigned MDS Customers and drivers
• Understand our customer’s customers (patients, facilities, imaging centers, etc) are and the commitments they have made to deliver.
• Ensure our customers have the data and reports to run their business.
• Lead Customer Quarterly Business Reviews throughout the calendar year to improve their business
• Regularly scheduled on-site visits with customer to review cost, service and reporting
• Maintain On Time Delivery Accuracy Level
• Maintain relationship with customers on a ground level basis (pharmacy managers, etc..)
• Maintain relationship with designated specific drivers/dispatchers
• Improve Cost Efferences related to servicing customers
• Utilize ECOURIER software properly dispatch and track assets
• Week End closing of the Customer Service group information
• Daily planning with Customer Service Manager
• Plan and implement quality assurance for all processes
• Special program ECOURIER
• Field Operations, Travel, Customer Visits
• Self-Motivated – ability to proactively drive execution and problem solve
• Trust Builder – ability to gain trust with the customer and maintain a strong and healthy relationship
• Self-Starter – willing to invest time and energy to learn the technical aspects of our healthcare logistics/transportation business
• Value Foundation – believe in integrity and building relationships based on authenticity and compassion
• Adaptable – track record of operating in fast-paced, results driven environments with the intellectual capacity to perform quickly under pressure
• Strategist – track record of developing and implementing innovative best practices, process, and rigor across growing logistics businesses
• Leader – track record of displaying confidence, courage, accountability, and conviction among subordinates, peers, and superiors in addressing difficult decisions
• Influencer – track record of building bridges and educating with data to drive alignment and influence the people strategy throughout the organization
  
  

Job Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience.
• Strong knowledge of management methods and techniques.
• Ability to think strategically and take initiative in leadership.
• Strong client-facing communication and interpersonal skills.
• Exceptional organizational skills and attention to detail.
• Proficient in MS Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Must be able to pass a drug test.
  
  

Employee Benefits At MDS (SDS-RX)

• Competitive Compensation: We offer competitive compensation to reward your hard work and dedication.
• Comprehensive Health Benefits: Our benefits package includes Health, Dental, and Vision coverage, with immediate eligibility—no waiting required.
• 401(k) Plan: We help you plan for the future by offering a 401(k) plan with a company match of up to 4% of your contributions.
• Paid Time Off: Enjoy paid time off along with major paid holidays to ensure you have time to recharge and relax.
• Employee Assistance Program (EAP): Life can be challenging, and we’re here for you. Our EAP provides support to you and your family during difficult times.
• Employee Wellness Program: Your health is important to us—both mental and physical. We offer a wellness program to support your well-being and help you achieve your personal health goals.
• Some benefits are only available to Full-Time employees.
  
  

MDS (SDS-Rx) is dedicated to fostering a diverse and inclusive workplace where all employees are valued and respected. We are committed to providing equal employment opportunities without regard to race, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, or veteran status. We encourage individuals from all backgrounds to apply and contribute to our mission.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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