Area Manager, Fulfillment Ops — Lead 30+ Team

ShipBob, Inc.; Bethlehem (Northampton County); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking an Area Manager to lead and develop a team of 30+ warehouse associates across fulfillment centers. You will drive process improvement, maintain safety, and track performance metrics such as VCPO, UPH, OPH, and on-time shipping.

You will partner with other Area Managers, coach staff, manage timecards, support safety programs, and uphold a culture of accountability while serving our clients' needs and supporting scalable growth.

Qualifications

• 2+ years of people management and operational leadership in a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills including MS Word and Excel, PowerBI and TMS systems.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet building objectives.
• Partner with other Area Managers to balance labor and run efficient shifts.
• Own operational metric reporting (VCPO, UPH, OPH, on-time receiving/shipping).
• Provide coaching, assign tasks, and motivate the team toward performance goals.
• Develop Lead talent and ensure necessary tools, training, and resources.
• Foster employee engagement onsite and participate in culture-building activities.
• Review and approve associate timecards daily.
• Serve as contact for escalated issues and mitigate risk.
• Support safety programs and OSHA compliance; maintain safe environment.
• Oversee daily workflows and ensure safety/quality compliance; uphold accountability.

Skills

People management

Operational leadership

Analytical skills

Tools

PowerBI

MS Excel

TMS systems

Job description

ShipBob is seeking an Area Manager to lead and develop a team of 30+ warehouse associates across fulfillment centers. You will drive process improvement, maintain safety, and track performance metrics such as VCPO, UPH, OPH, and on-time shipping.

You will partner with other Area Managers, coach staff, manage timecards, support safety programs, and uphold a culture of accountability while serving our clients' needs and supporting scalable growth.