Area Manager, Fulfillment Ops — Evening Shift

ShipBob; Bethlehem (Northampton County); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Paid holidays

401K match

Job summary

ShipBob is seeking an Area Manager in Bethlehem to lead and develop a 30+ warehouse team. You’ll drive labor planning, monitor KPIs, ensure safety, and coordinate cross-functional collaboration to meet performance goals. The role reports to the Director of Sort Center Operations and supports scalable growth across fulfillment centers.

You will train leaders, manage timecards, and own escalation resolution while maintaining a high-performance culture and employee engagement on site.

Qualifications

• Experience in managing teams in a high-volume 3PL fulfillment environment or similar.
• Ability to train and develop talent, provide feedback, and drive professional growth.
• Strong computer skills with Word, Excel, PowerBI; familiarity with TMS systems.
• Proven ability to track KPIs and improve operational performance.
• Excellent communication and detail orientation; able to work non-traditional shifts.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet building objectives.
• Partner with other Area Managers to balance labor and meet goals.
• Own operational metric reporting (VCPO, UPH, OPH, on-time receiving/shipping).
• Train teams on processes, metrics, and safety; provide coaching and accountability.
• Develop Lead talent and ensure tools/training are available.
• Foster onsite employee engagement and positive culture.
• Review and approve associate timecards daily.
• Serve as contact for escalated issues; mitigate risk and resolve quickly.
• Support safety programs and OSHA compliance; promote hygiene and accountability.

Skills

People management

Operational leadership

Analytical skills

KPI tracking

Communication skills

Detail oriented

Ambiguity navigation

Team building

Labor planning

Tools

Microsoft Word

Excel

PowerBI

TMS systems

Job description

ShipBob is seeking an Area Manager in Bethlehem to lead and develop a 30+ warehouse team. You’ll drive labor planning, monitor KPIs, ensure safety, and coordinate cross-functional collaboration to meet performance goals. The role reports to the Director of Sort Center Operations and supports scalable growth across fulfillment centers.

You will train leaders, manage timecards, and own escalation resolution while maintaining a high-performance culture and employee engagement on site.