Area Manager, Facility Operations & Client Success

SmartRecruiters, Inc.; Virginia (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

Dexterra Group is seeking an Area Manager (Facility Management/Janitorial) to lead custodial services, oversee staff, and drive profitability while safeguarding health and safety. You will be client-facing, delivering on project scope, and ensuring exceptional service.

You will mentor teams, manage budgets, and align operations with strategic goals across North American client sites. The role demands strong leadership, data-driven decisions, and a commitment to safety, quality, and client

Qualifications

• 4+ years of proven experience in facility management, janitorial services, or related industries.
• Experience managing large-scale service operations and budgets.
• Strong leadership, interpersonal skills, and client-centric approach.
• Ability to inspire diverse teams and foster collaboration and accountability.
• Data-driven decision making and cost-saving emphasis.
• Excellent relationship management and operational execution.
• Strong analytical and problem-solving abilities to address challenges.
• Exceptional communication and presentation skills for stakeholders.
• Commitment to workplace health and safety standards.

Responsibilities

• Oversee custodial services and lead a staff team, ensuring successful project execution.
• Manage profit and loss, HR, operational excellence, and health and safety.
• Maintain client retention through proactive relationship management and service delivery.
• Conduct site visits, monitor service quality, and address client feedback.
• Allocate resources and schedule staff for optimal coverage and efficiency.
• Develop and implement strategic account plans aligned with client expectations.
• Monitor KPIs and take corrective actions to meet targets.
• Mentor and coach team members, supporting career growth.

Skills

Leadership

Interpersonal skills

Budget management

Data-driven decisions

Relationship management

Operational execution

Analytical thinking

Communication

Presentation skills

Job description

Dexterra Group is seeking an Area Manager (Facility Management/Janitorial) to lead custodial services, oversee staff, and drive profitability while safeguarding health and safety. You will be client-facing, delivering on project scope, and ensuring exceptional service.

You will mentor teams, manage budgets, and align operations with strategic goals across North American client sites. The role demands strong leadership, data-driven decisions, and a commitment to safety, quality, and client