Area Manager

CleanSlate Centers, Inc.; Springfield (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Company-paid life and disability

Generous PTO and holidays

Job summary

CleanSlate Centers, Inc. is seeking an Area Manager to supervise daily operations across up to 10 outpatient centers in the West Springfield area. You will partner with Center Medical Directors to ensure exceptional patient experience, staff engagement, and operational excellence.

The role requires 5+ years of management in fast-paced medical offices, a focus on results, and the ability to travel regularly between centers. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5+ years of management experience in a fast-paced medical office or multi-site environment.
• Proven success in leading multiple centers or clinics.
• Strong understanding of healthcare compliance, patient experience, and operational metrics.

Responsibilities

• Oversee and support multiple centers, ensuring high-quality patient care, operational efficiency, and service excellence.
• Supervise and mentor Center Managers, Center Supervisors, and clinic staff.
• Develop and monitor center performance goals, metrics, and outcomes.
• Lead recruitment, onboarding, and performance management for operational staff.
• Ensure compliance with regulations, payer requirements, and internal policies.
• Monitor patient flow, service delivery, and satisfaction; address escalated concerns.

Skills

Management

Multi-site leadership

Healthcare compliance

Operational metrics

Recruitment & performance management

Communication & problem-solving

Travel readiness

Education

Bachelor's degree preferred

Job description

Job DetailsJob Location: West Springfield MA - West Springfield, MA 01089Position Type: Full TimeSalary Range: $100.00 - $120.00 Salary/yearTravel Percentage: Up to 50% Job Category: Health Care

We are seeking a dynamic Area Manager to oversee daily operations for up to 10 outpatient healthcare centers. In this high-impact leadership role, you'll partner with Center Medical Directors in a dyad leadership model to ensure operational excellence, a superior patient experience, and engaged, high-performing teams. You'll be responsible for driving results, managing performance, and implementing strategies that align with organizational goals.

What You'll Do:

• Oversee and support multiple centers, ensuring high-quality patient care, operational efficiency, and service excellence
• Supervise and mentor Center Managers, Center Supervisors, and clinic support staff
• Develop and monitor center performance goals, metrics, and outcomes
• Lead recruitment, onboarding, and performance management processes for operational staff
• Ensure compliance with regulations, payer requirements, and internal policies
• Monitor patient flow, service delivery, and satisfaction; address and resolve escalated patient concerns
• Manage staffing schedules, resource utilization, and facility upkeep
• Collaborate with leadership on strategic planning, budgeting, and growth initiatives
• Analyze market conditions and identify opportunities for referral growth and service expansion
• Oversee marketing, public relations, and community outreach efforts
• Prepare and interpret operational and financial reports to ensure budget adherence
• Lead continuous improvement initiatives to enhance workflow, efficiency, and patient outcomes

What We're Looking For:

• Bachelor's degree preferred; 5+ years of management experience in a fast-paced medical office accepted in lieu of degree
• Proven success in multi-site operations leadership
• Strong understanding of healthcare compliance, patient experience, and operational metrics
• Excellent communication, problem-solving, and decision-making skills
• Ability to travel regularly between assigned centers

Why Join Us?

• Leadership role with direct impact on patient care and operational success
• Opportunity to work across multiple locations, driving performance and growth
• Competitive salary and performance-based incentives
• Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and company-paid life and disability insurance
• Generous PTO, paid holidays, and floating holiday