Area Manager

A-First-Name-Basis; New York (NY); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) with employer match

Paid time off

Paid holidays

Monthly performance bonuses

Job summary

A First Name Basis is a fast-growing in-home care provider operating across multiple states. We are seeking an Area Manager to scale census, develop a strong caregiver pipeline, and oversee branch operations with a focus on quality and compliance.

You will lead care teams, drive client growth, manage staffing, and ensure service delivery meets regulatory standards while mentoring staff and building strong community relationships.

Qualifications

• 6+ years in healthcare operations or home care leadership.
• Proven track record of growing census and scaling service delivery.
• Strong leadership and people management skills.
• Experience with scheduling, documentation systems and compliance oversight.

Responsibilities

• Drive census growth by building referral relationships and ensuring service readiness.
• Lead branch operations and ensure adherence to Medicaid, HIPAA and regulations.
• Hire, coach and develop Care Managers and branch staff.
• Oversee care planning, scheduling, and quality monitoring.
• Build partnerships with community and referral sources.
• Track KPIs and drive continuous performance improvements.

Skills

Healthcare operations

People management

Scheduling

Regulatory compliance

Education

Bachelor's degree preferred

Tools

Scheduling software

Job description

Description

A First Name Basis is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We60re reimagining what it means to serve seniors and individuals with disabilities1—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

We are seeking a motivated Area Manager to support X area. This is a full-time position that will be based out of our X office.

The Area Manager is the growth engine of their branch. Your mission is to scale your census, build a pipeline of outstanding caregivers, and deliver consistently high-quality care. You17ll lead the team, own the day-to-day operations, and be responsible for hitting ambitious targets around client growth, staffing, compliance, and service quality.

Responsibilities

Responsibilities include but are not limited to:

• Drive client census growth by building referral relationships and ensuring service readiness
• Implement local marketing and outreach strategies in partnership with business development
• Monitor market dynamics and build a scalable caregiver workforce to meet demand
• Hire, coach, and develop high-performing Care Managers and branch staff
• Lead caregiver recruitment, onboarding, and retention strategies
• Foster a culture of performance, accountability, and compassion
• Manage the full client lifecycle—from quoting and intake to care planning and monitoring
• Ensure optimal staffing, scheduling, and daily coordination of field staff
• Track KPIs daily and resolve bottlenecks before they affect service
• Maintain strict adherence to Medicaid, HIPAA, and all state/federal regulations
• Conduct documentation audits, incident reviews, and field supervision
• Partner with corporate compliance and clinical teams to exceed quality standards
• Build and maintain relationships with referral sources (social workers, case managers, discharge planners)
• Represent the company at community events and in professional networks
• Ensure your branch has strong visibility and reputation in the market

Benefits

• Competitive pay
• Medical, dental, vision benefits
• Cell phone reimbursement
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Monthly performance bonuses

Requirements

• 6+ years in healthcare operations, home care leadership, or branch management
• Proven track record of growing census and scaling service delivery
• Strong leadership, people management, and problem-solving skills
• Proficiency in scheduling, documentation systems, and compliance oversight
• Bachelor's degree preferred (Healthcare Admin, Social Work, Business, or similar)