District Manager, Janitorial Services

GDI Ainsworth; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

GDI Services is seeking a seasoned field operations leader to supervise a mixed portfolio of accounts, aligning service delivery with client expectations and contract requirements. You will oversee Account Managers and Supervisors, ensuring effective communication, quality standards, and efficient use of resources.

The role focuses on maintaining client relationships, promoting growth, and ensuring adherence to union agreements and company policies across facilities.

Qualifications

• 5+ years of Commercial Janitorial multi-unit management experience required.
• Excellent written and verbal communication skills.
• Strong interpersonal and networking abilities.
• Customer-focused with a commitment to quality and service.
• Ability to improve quality and efficiency in operations.
• Strong problem-solving skills and accountability.
• Proficient in Microsoft Excel and Office Suite.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Maintain open communications with clients regarding services and contract management.
• Ensure compliance with Union agreements and employee handbook for servicing facilities.
• Review budgets, payroll, cost projections, and supply controls while delivering exceptional service.
• Collaborate with Business Development and Account Managers to optimize operations.
• Develop long-term solutions addressing customer needs and growth opportunities.
• Train and coach staff on cleaning methods and supervisory skills.
• Ensure quality standards by touring facilities and reviewing contracted scope of work.
• Represent the company in a professional capacity and perform duties as assigned by management.

Skills

Communication

Interpersonal Skills

Networking

Customer Focus

Quality Improvement

Efficiency

Problem Solving

Accountability

Tools

Excel

Job description

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

This position requires supervision of field staff, including Account Managers and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

• Maintain existing client relationships through both networking and high- level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Qualifications

• 5+ years of Commercial Janitorial multi-unit management experience is required to be considered
• Effective Communication Skills - Both written and verbal
• Strong Interpersonal Skills
• Networking Skills - Ability to create warm and friendly relationships with clients/peers
• Customer Focus - Staying in tune with customer expectations about quality and service
• Quality Improvement - Emphasizing high quality and taking action to improve
• Efficiency - Using time and resources efficiently on
• Problem Solving - Assessing the problem and finding
• Accountability - Personally exemplifying responsible and honest behavior
• Strong experience using Excel and the Microsoft Office Suite

GDI, Inc. is an Equal Opportunity Employer.