Area Experience Leader — Multi-Office Retail Ops

H&R Block, Inc.; Havertown (Delaware County); On-site; USD 90,000 - 150,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results with disciplined execution.

You will manage staffing, facilities, compliance, and day-to-day operations, travel between offices, and model client-centric leadership while supporting business growth and client satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of multi-unit team leadership experience.
• Strong client-centric mindset with consultative client experience.
• Ability to manage day-to-day operations across multiple locations including labor.
• Experience leading through change and adopting new processes.
• Ability to travel frequently for in-day travel between offices.
• Flexibility to work evenings, weekends, and Saturdays as needed.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals by coaching and accountability.
• Own office readiness and day-to-day operations across offices.
• Monitor performance metrics and drive business results, client acquisition and retention.

Skills

Leadership

Client-centric

Communication

Data interpretation

Problem solving

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results with disciplined execution.

You will manage staffing, facilities, compliance, and day-to-day operations, travel between offices, and model client-centric leadership while supporting business growth and client satisfaction.