Area Experience Leader - Multi-Office Retail

H&R Block, Inc.; Laurinburg (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to manage 4–6 offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, oversee staffing, facilities, and day‑to‑day operations, and travel to stay connected across locations.

The role emphasizes leadership, operational excellence, and a client‑centric approach to drive business results and client satisfaction in multiple offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset and consultative service delivery.
• Ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact to drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee office readiness, staffing, facilities, and compliance.
• Travel frequently to maintain in-person presence across locations.

Skills

Leadership

Multi-unit oversight

Client experience

Coaching

Data-driven decisions

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to manage 4–6 offices, ensuring a consistent, high‑quality client experience. You’ll coach Tax Professionals and Client Service Professionals, oversee staffing, facilities, and day‑to‑day operations, and travel to stay connected across locations.

The role emphasizes leadership, operational excellence, and a client‑centric approach to drive business results and client satisfaction in multiple offices.