Area Experience Leader — Multi-Office Retail

H&R Block; Seattle (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming environment.

This hands-on leader will manage staffing, facilities, compliance, and day-to-day operations across locations, travel regularly to maintain in-person presence,

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric mindset with consultative experience.
• Ability to coach and develop teams across several locations.

Responsibilities

• Own 4–6 office portfolio, delivering consistent client experience.
• Monitor performance across locations and drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals.
• Oversee staffing, facilities, compliance, and day-to-day operations.
• Travel regularly to maintain in-person leadership across offices.

Skills

Leadership

Client-centric

Coaching

Operations leadership

Education

Bachelor's degree

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You’ll set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming environment.

This hands-on leader will manage staffing, facilities, compliance, and day-to-day operations across locations, travel regularly to maintain in-person presence,