Area Experience Leader, Multi-Office Retail

H&R Block; Stoneham (MA); On-site; USD 62,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Career development

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and disciplined operational execution.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, and lead staffing, facilities, and compliance to deliver strong client outcomes and measurable business results across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of multi-unit leadership experience.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Ability to travel frequently between offices.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, and compliance.
• Monitor performance metrics and drive revenue growth.

Skills

Leadership

Client-centric

Data interpretation

Communication

Change management

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and disciplined operational execution.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, monitor performance, and lead staffing, facilities, and compliance to deliver strong client outcomes and measurable business results across the portfolio.