Area Experience Leader - Multi-Office Retail

H&R Block, Inc.; Boise (ID); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

High performing culture

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational performance.

You’ll coach Tax Professionals and Client Service Professionals, drive process adoption, and balance strategic oversight with hands-on leadership across multiple locations. In this role, you will own staffing, facilities, compliance, and day-to-day operations, while developing bench strength and aligning

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience leading through change, including adoption of new processes and ways of working.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Communication

Problem-solving

Travel frequently

Labor management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational performance.

You’ll coach Tax Professionals and Client Service Professionals, drive process adoption, and balance strategic oversight with hands-on leadership across multiple locations. In this role, you will own staffing, facilities, compliance, and day-to-day operations, while developing bench strength and aligning