Area Experience Leader: Multi-Office Portfolio Lead

H&R Block, Inc.; Thousand Oaks (CA); Presencial; USD 72 000 - 75 000; Tempo integral

Resumo da oferta

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and performance across locations. This role emphasizes staffing, facilities, compliance, and day-to-day operations, with travel between offices and a focus on developing high-performing teams and strong client

Qualificações

• Lead a portfolio of 4–6 retail offices with a focus on client experience.
• Coach Tax Professionals and Client Service Professionals to ensure operational excellence.
• Drive revenue, growth, and performance across multiple locations.
• Interpret data and translate insights into action.
• Manage staffing, facilities, and day-to-day operations.

Responsabilidades

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Set clear expectations and coach teams for consistent performance.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns and develop bench strength and high-potential talent.
• Own revenue, growth, and business outcomes across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.

Conhecimentos

Leadership

Client experience

Strategic oversight

Coaching teams

Operations management

Communication

Formação académica

Bachelor’s degree or equivalent experience

Descrição da oferta de emprego

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and drive revenue and performance across locations. This role emphasizes staffing, facilities, compliance, and day-to-day operations, with travel between offices and a focus on developing high-performing teams and strong client