Area Experience Leader: Multi-Office Growth & Ops Lead

H&R Block, Inc.; Mount Pleasant (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own staffing, facilities, compliance, and day-to-day operations. Travel between offices to maintain in-person presence and drive performance with data-driven insights.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 3+ years leading teams in multi-unit operations.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business results across multiple locations.
• Ability to adapt to changing processes and schedules.
• Willingness to travel frequently between offices.

Responsibilities

• Lead 4–6 offices to deliver consistent client experiences.
• Evaluate execution quality and impact across locations.
• Drive adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals.
• Own office readiness, staffing, facilities, and compliance.
• Monitor metrics and drive revenue and growth across offices.
• Manage daily operations and scheduling across offices.
• Identify performance gaps and develop bench strength.

Skills

Team leadership

Multi-unit management

Client experience

Coaching and development

Operational execution

Data interpretation

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own staffing, facilities, compliance, and day-to-day operations. Travel between offices to maintain in-person presence and drive performance with data-driven insights.