Area Experience Leader: 4–6 Office Portfolio

H&R Block, Inc.; Westborough (MA); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) Plan

Associate discount program

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and deliver a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, drive performance, and ensure office readiness and operational success in a hands-on, in-person role. Responsible for staffing, facilities, compliance, and day‑to‑day operations, you’ll balance strategic oversight with in‑office presence, using judgment to

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to drive business and financial results across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to travel frequently in‑day, with minimal overnight travel, between assigned offices.
• Experience with facilities, staffing, or compliance.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors in the offices.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching for performance.
• Provide coaching informed by observed behaviors and real-time feedback to strengthen teams.
• Identify patterns across offices and develop bench strength and talent across locations.
• Own revenue, growth, and operations outcomes across assigned offices.
• Monitor performance metrics and implement actions to improve results, acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.

Skills

Leadership

Communication

Problem solving

Data analysis

Team coaching

Strategic thinking

Travel readiness

Scheduling & ops

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and deliver a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, drive performance, and ensure office readiness and operational success in a hands-on, in-person role. Responsible for staffing, facilities, compliance, and day‑to‑day operations, you’ll balance strategic oversight with in‑office presence, using judgment to