Area Experience Leader: Multi-Office Leadership

H&R Block, Inc.; Vallejo (CA); On-site; USD 72,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office presence to drive client outcomes and business results. The role emphasizes staffing, facilities, compliance, and day-to-day operations.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to prioritize and manage competing demands across locations.
• Experience with facilities, staffing, or compliance considerations.
• Excellent communication and problem-solving skills; ability to translate data into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength and top talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness, facilities, and onboarding for seasonal demand.

Skills

Leadership

Client service

Team development

Operations management

Financial results

Change management

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices and ensure a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office presence to drive client outcomes and business results. The role emphasizes staffing, facilities, compliance, and day-to-day operations.