Area Experience Leader: Multi-Office Ops & Growth

H&R Block, Inc.; Oakland (CA); On-site; USD 72,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality consultative client experience and operational excellence across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive results in client outcomes and business performance while maintaining in-office presence. Responsibilities include staffing, facilities, compliance, and day-to-day operations, with travel between offices to maintain

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years experience leading teams in a multi-unit retail/service/operations environment.
• Strong leadership with ability to coach and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with discipline and consistency.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide real-time feedback to strengthen team execution and outcomes.
• Manage staffing, facilities, compliance, and day-to-day operations across offices.

Skills

Team leadership

Client-centric mindset

Coaching and development

Operational excellence

Change management

Effective communication

Hiring and staffing

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a high-quality consultative client experience and operational excellence across locations.

You will coach Tax Professionals and Client Service Professionals, set clear expectations, and drive results in client outcomes and business performance while maintaining in-office presence. Responsibilities include staffing, facilities, compliance, and day-to-day operations, with travel between offices to maintain