Area Experience Leader: Multi-Office Ops & Growth

H&R Block, Inc.; Caldwell (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution. You’ll own office readiness, staffing, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to strengthen teams and client outcomes across the

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail/service/operations environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.
• Strong leadership capability with the ability to coach, develop, and hold teams accountable.
• Ability to drive business and financial results while managing day-to-day operations across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to travel frequently between assigned offices to maintain in-person presence.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals for consistent performance.
• Provide coaching based on observed behaviors and performance data.
• Identify patterns, address gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve business results and client acquisition/retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Prepare offices for seasonal demand and workforce readiness.

Skills

Leadership

Multi-unit leadership

Coaching

Client-centric mindset

Strategic planning

People management

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive business results with disciplined execution. You’ll own office readiness, staffing, compliance, and day-to-day operations, balancing strategic oversight with hands-on leadership to strengthen teams and client outcomes across the