Area Experience Leader: Multi-Office Growth & Ops

H&R Block, Inc.; Pine Bluff (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices, elevating client experience and ensuring strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, align priorities across locations, and drive revenue growth with disciplined execution. The role combines strategic oversight with hands‑on leadership, requiring travel between offices, staff readiness, and the ability to adapt processes to deliver consistent

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem‑solving skills, including handling client escalations and complex issues.
• Ability to travel frequently in‑day, with minimal overnight travel, between assigned offices to maintain consistent in‑person presence across multiple office locations.
• Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with standards executed discipline.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors with client‑centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching to performance.
• Provide coaching informed by observed behaviors and performance outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high‑potential talent.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics, identify trends, and implement actions to improve results.

Skills

Team leadership

Client-focused

Change management

Data interpretation

Multi-location operations

Operational excellence

Communication

Travel readiness

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices, elevating client experience and ensuring strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, align priorities across locations, and drive revenue growth with disciplined execution. The role combines strategic oversight with hands‑on leadership, requiring travel between offices, staff readiness, and the ability to adapt processes to deliver consistent