Area Experience Leader - Multi-Office Operations & Growth

H&R Block, Inc.; Apple Valley (MN); On-site; USD 54,000 - 64,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high‑quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across locations. In this hands‑on, in‑office role, you’ll monitor performance, develop bench strength, and ensure readiness for seasonal demand while traveling frequently between offices to maintain in‑person

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in a multi‑unit retail or service environment.
• Strong client‑centric mindset with consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Ability to drive business and financial results across multiple locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Own office readiness, staffing, facilities, and day‑to‑day operations.

Skills

Leadership

Client‑centric mindset

Communication

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high‑quality client experience and strong operational execution.

You’ll coach Tax Professionals and Client Service Professionals, align priorities, and drive business results across locations. In this hands‑on, in‑office role, you’ll monitor performance, develop bench strength, and ensure readiness for seasonal demand while traveling frequently between offices to maintain in‑person