Area Experience Leader: Multi-Office Growth & Ops

H&R Block; Rutland (VT); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to supervise 4–6 retail offices and ensure a consistent, high-quality client experience. You’ll set expectations, coach staff, and drive business results while maintaining in‑person leadership across locations.

You will oversee office readiness, staffing, compliance, and day‑to‑day operations, balancing strategic oversight with hands-on involvement to deliver excellent client outcomes.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations including staffing, scheduling, and compliance.

Skills

Leadership

Multi-unit management

Client focus

Data-driven

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to supervise 4–6 retail offices and ensure a consistent, high-quality client experience. You’ll set expectations, coach staff, and drive business results while maintaining in‑person leadership across locations.

You will oversee office readiness, staffing, compliance, and day‑to‑day operations, balancing strategic oversight with hands-on involvement to deliver excellent client outcomes.