Area Experience Leader: Multi-Office Ops & Growth

H&R Block, Inc.; Christiansburg (VA); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Associate Tax Prep benefit

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while balancing strategic oversight with hands‑on leadership. You’ll own office readiness, staffing, facilities, compliance, and day‑to‑day operations, using data to identify trends and improve results across locations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi‑unit retail, service, or operations environment.

Responsibilities

• Own the delivery of a consistent client experience across 4–6 offices.
• Lead and coach Tax Professionals and Client Service Professionals.
• Monitor performance and drive improvement in client outcomes and business results.
• Manage staffing, facilities, compliance, and day‑to‑day operations across offices.

Skills

Leadership

Coaching

Client‑centric mindset

Communication

Problem solving

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive performance while balancing strategic oversight with hands‑on leadership. You’ll own office readiness, staffing, facilities, compliance, and day‑to‑day operations, using data to identify trends and improve results across locations.