Area Experience Leader — Multi-Office Growth & Experience

H&R Block, Inc.; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals.

You’ll balance strategic oversight with hands-on leadership, aligning priorities to improve client outcomes and business performance across multiple locations. You will own staffing, operations, and readiness, ensuring facilities, scheduling, and compliance support peak seasonal demand with

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading multi-unit teams with accountable performance.
• Strong client-centric mindset and consultative service delivery.
• Proven leadership to coach and develop teams.
• Experience driving business results across multiple locations.
• Change management and adapting to new processes.
• Ability to interpret data and translate insights into action.
• Willingness to travel frequently between offices.
• Schedule flexibility including evenings/weekends.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Team building

Multi-unit management

Client experience

Coaching

Data interpretation

Travel readiness

Communication

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience while coaching Tax Professionals and Client Service Professionals.

You’ll balance strategic oversight with hands-on leadership, aligning priorities to improve client outcomes and business performance across multiple locations. You will own staffing, operations, and readiness, ensuring facilities, scheduling, and compliance support peak seasonal demand with