Area Experience Leader - Multi-Office Growth

H&R Block; Colma (CA); On-site; USD 70,000 - 81,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership.

In this role, you’ll drive office readiness, staffing, facilities, and compliance, while focusing on client outcomes, business performance, and continuous improvement across the portfolio. Occasional travel is required.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail or service operations with accountability for outcomes.
• Experience delivering consultative client experience.
• Ability to coach, develop, and hold teams accountable.
• Ability to travel frequently between offices.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices with consistent standards.
• Evaluate execution quality and drive continuous improvement across locations.
• Lead and coach Tax Professionals and Client Service Professionals to achieve performance.
• Monitor performance metrics and drive revenue, growth, and client acquisition.
• Ensure daily operations across offices, including staffing and compliance.

Skills

Client-centric mindset

Leadership

Staff development

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You’ll lead Tax Professionals and Client Service Professionals, coach teams, and balance strategic oversight with hands-on leadership.

In this role, you’ll drive office readiness, staffing, facilities, and compliance, while focusing on client outcomes, business performance, and continuous improvement across the portfolio. Occasional travel is required.