Area Experience Leader: Multi-Office Client Experience

H&R Block, Inc.; Port Arthur (TX); On-site; USD 75,000 - 115,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring consistent, high-quality client experience and strong operational execution across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own revenue, growth, and business results while guiding staffing, facilities, and compliance. Frequent travel required to maintain in-person presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit settings with performance accountability.
• Client-centric mindset with consultative experience.
• Strong leadership with coaching and accountability.
• Ability to manage operations across locations including labor management.
• Experience guiding change and adopting new processes.
• Ability to travel frequently between offices.

Responsibilities

• Deliver consistent consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Own revenue, growth, and operational performance across offices.
• Oversee staffing, facilities, compliance, and day-to-day operations.

Skills

Leadership

Client-centric mindset

Coaching

Strategic oversight

Data interpretation

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring consistent, high-quality client experience and strong operational execution across all locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and own revenue, growth, and business results while guiding staffing, facilities, and compliance. Frequent travel required to maintain in-person presence.