Area Experience Leader for 4–6 Offices

H&R Block, Inc.; Bridgeport (WV); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality client experience and strong business results across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and own office readiness. You’ll lead teams to anticipate client needs, provide expert guidance, and maintain staff performance, scheduling, compliance, and readiness for seasonal

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
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Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices.
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Skills

Team leadership

Client experience

Operations management

Data interpretation

Change management

Education

Bachelor's degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a high-quality client experience and strong business results across locations.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and own office readiness. You’ll lead teams to anticipate client needs, provide expert guidance, and maintain staff performance, scheduling, compliance, and readiness for seasonal