Area Experience Leader: Oversee 4–6 Offices

H&R Block, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance and readiness. You’ll ensure staffing, facilities, compliance, and day‑to‑day operations are aligned to deliver expert guidance and a welcoming client experience, while achieving

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset with experience delivering consultative client experiences.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Ability to drive business and financial results across multiple locations, including labor management.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Lead adoption of new client experience processes, tools and behaviors with client-centric leadership in-office.
• Coach Tax Professionals and Client Service Professionals to consistent performance and accountability.
• Provide feedback to strengthen team execution based on observed behaviors and outcomes.
• Identify patterns across offices, address gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and trends to improve business results, acquisition, and retention.
• Oversee daily operations including staffing, scheduling, compliance, SOPs, and readiness.
• Prepare offices for seasonal demand through staffing, facilities, and onboarding.

Skills

Leadership

Client-centric mindset

Coaching

Data interpretation

Travel readiness

Multi-location operations

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance and readiness. You’ll ensure staffing, facilities, compliance, and day‑to‑day operations are aligned to deliver expert guidance and a welcoming client experience, while achieving