Area Experience Leader for 4–6 Offices

H&R Block, Inc.; Port Angeles (WA); On-site; USD 80,000 - 84,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will set expectations for consultative service, team performance, and business results. As a hands-on, visible leader you’ll coach Tax Professionals and Client Service Professionals, drive staff readiness, facilities, and compliance, and travel frequently to maintain in-person presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with accountability for performance.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.
• Ability to travel frequently and manage competing demands across locations.
• Experience with facilities, staffing, or compliance is a plus.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Oversee staffing, facilities, compliance, SOPs, and day-to-day operations.
• Monitor performance metrics, identify trends, and drive growth across offices.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Communication

Problem solving

Travel

Labor management

Multi-location ops

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution across locations.

You will set expectations for consultative service, team performance, and business results. As a hands-on, visible leader you’ll coach Tax Professionals and Client Service Professionals, drive staff readiness, facilities, and compliance, and travel frequently to maintain in-person presence.