Area Experience Leader — Lead 4–6 Offices

H&R Block, Inc.; Bellingham (WA); On-site; USD 80,000 - 84,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue and business results across the portfolio. You'll own office readiness, staffing, facilities, compliance, and day-to-day operations, with a focus on high performance,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to improve experience.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead teams by setting clear expectations and coaching to consistent performance.
• Provide coaching informed by observed behaviors, performance, and real-time feedback.

Skills

Team leadership

Multi-unit ops

Client experience

Staff coaching

Budget & metrics

Travel availability

Education

Bachelor’s degree or equiv.

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office presence, and drive revenue and business results across the portfolio. You'll own office readiness, staffing, facilities, compliance, and day-to-day operations, with a focus on high performance,