Area Experience Leader: Elevate Client Experience

H&R Block, Inc.; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive strong execution across multiple locations.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, use data to guide decisions, and own performance, revenue, and operational results. Occasional travel between offices is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.

Skills

Leadership

Client-centric

Data interpretation

Communication

Problem-solving

Travel

Team coaching

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, set expectations, and drive strong execution across multiple locations.

As a hands‑on leader, you’ll balance strategic oversight with in‑office presence, use data to guide decisions, and own performance, revenue, and operational results. Occasional travel between offices is required.