Area Experience Leader: Elevate 4–6 Offices

H&R Block; Heath (OH); On-site; USD 90,000 - 135,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office leadership, and drive revenue and operational performance across locations.

You will manage staffing, facilities, compliance, and day‑to‑day operations, travel between offices, and guide teams to deliver expert guidance to clients while maintaining a

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead multi-unit teams and deliver measurable results.
• Strong client‑centric mindset and leadership to coach and develop staff.

Responsibilities

• Owns delivery of a consistent, consultative client experience across 4–6 offices.
• Evaluates execution quality and client impact across locations.
• Drives adoption of new client experience processes and tools.
• Leads Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Coaches based on observed behaviors and performance outcomes.
• Identifies patterns, addresses gaps, and develops bench strength.
• Owns revenue, growth, and operational performance across offices.
• Monitors performance metrics and implements actions to improve results and retention.
• Ensures daily operations, staffing, scheduling, and compliance.
• Oversees office readiness, facilities, supplies, and onboarding.

Skills

People leadership

Coaching

Client experience

Operational management

Data analysis

Communication

Travel readiness

Facility management

Scheduling

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office leadership, and drive revenue and operational performance across locations.

You will manage staffing, facilities, compliance, and day‑to‑day operations, travel between offices, and guide teams to deliver expert guidance to clients while maintaining a