Area Experience Leader: Elevate 4–6 Offices

H&R Block; South Lyon (MI); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and ensure readiness in staffing, facilities, and compliance across locations.

You will monitor performance, drive revenue and operational results, and travel frequently to maintain in-person presence.

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in multi-unit environments with accountability for performance.
• Strong client-centric mindset and leadership capabilities.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact across locations to drive improvement.
• Drive adoption of new client experience processes and tools with in-office leadership.
• Coach Tax Professionals and Client Service Professionals toward consistent performance.
• Provide coaching based on observed behaviors and real-time feedback.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results, acquisition, and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Lead office readiness, facilities, recruiting, onboarding, and seasonal planning.

Skills

Team leadership

Client experience

Operations management

Data interpretation

Communication

Problem solving

Travel flexibility

Education

Bachelor’s degree

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience. You’ll coach Tax Professionals and Client Service Professionals, balance strategy with hands-on leadership, and ensure readiness in staffing, facilities, and compliance across locations.

You will monitor performance, drive revenue and operational results, and travel frequently to maintain in-person presence.