Area Experience Leader: Elevate 4–6 Offices

H&R Block, Inc.; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and daily operations, and drive revenue, growth, and performance with hands‑on leadership. You’ll balance strategic oversight with in‑office presence, using data to identify trends and coach teams to deliver expert guidance and a

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi‑unit retail, service, or operations with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day‑to‑day operations across multiple locations.

Responsibilities

• Deliver a consistent, high‑quality client experience across 4–6 offices.
• Coach Tax Professionals and Client Service Professionals to meet client needs.
• Own office readiness, staffing, facilities, and day‑to‑day operations.
• Monitor performance metrics and drive improvements in client experience and business results.
• Demonstrate leadership in aligning priorities and executing strategic plans across locations.

Skills

Leadership

Client-centric mindset

Coaching & development

Strategic oversight

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, manage staffing, facilities, and daily operations, and drive revenue, growth, and performance with hands‑on leadership. You’ll balance strategic oversight with in‑office presence, using data to identify trends and coach teams to deliver expert guidance and a