Area Experience Leader: Elevate 4–6 Offices

H&R Block, Inc.; Apache Junction (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high‑quality client experience and strong business results across locations.

You’ll coach Tax Professionals and Client Service Professionals, drive office readiness, staffing, and daily operations, and travel frequently to stay connected with teams. You’ll lead and develop teams, align priorities with client outcomes, and ensure readiness for seasonal

Qualifications

• Bachelor’s degree or equivalent experience
• 3+ years leading teams in multi‑unit environment with accountability for performance
• Strong client‑centric mindset with consultative experience
• Proven leadership to coach, develop, and hold teams accountable
• Experience driving business and financial results across multiple locations
• Experience leading change and adoption of new processes
• Independent judgment and prioritization across locations
• Experience managing facilities, staffing, or compliance
• Strong communication and problem‑solving skills
• Ability to interpret data, identify trends, and translate insights into action

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength and high‑potential talent.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and implement actions to improve results, acquisition, and retention.
• Ensure daily operations, staffing, scheduling, compliance, and SOPs across offices.
• Own office readiness including facilities, equipment, supplies, and onboarding for seasonal demand.

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high‑quality client experience and strong business results across locations.

You’ll coach Tax Professionals and Client Service Professionals, drive office readiness, staffing, and daily operations, and travel frequently to stay connected with teams. You’ll lead and develop teams, align priorities with client outcomes, and ensure readiness for seasonal