Area Experience Leader: Elevate 4–6 Offices & Client Experience

H&R Block, Inc.; Burleson (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Seasonal readiness support

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, delivering a consistent, high‑quality client experience across locations.

You'll coach Tax Professionals and Client Service Professionals, drive operational readiness, staffing, and performance, and align priorities to grow revenue and improve client outcomes in a multi‑unit environment. Travel frequently between offices is required to maintain in‑person presence and ensure readiness for

Qualifications

• Strong leadership and coaching across multiple locations.
• Proven ability to drive business results and align teams.
• Experience managing facilities, staffing, and compliance at scale.

Responsibilities

• Lead 4–6 offices to deliver consistent client experiences.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.
• Oversee office and workforce readiness including recruiting.

Skills

Leadership

Coaching

Client-centric

Multi-location ops

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, delivering a consistent, high‑quality client experience across locations.

You'll coach Tax Professionals and Client Service Professionals, drive operational readiness, staffing, and performance, and align priorities to grow revenue and improve client outcomes in a multi‑unit environment. Travel frequently between offices is required to maintain in‑person presence and ensure readiness for