Area Experience Leader: Drive Client Experience Across 4–6 Offices

H&R Block, Inc.; Lebanon (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a consultative client experience and strong operational performance.

You will coach Tax Professionals and Client Service Professionals, drive staff readiness, and manage facilities, compliance, and day‑to‑day operations across locations. The role requires a bachelor’s degree or equivalent, 3+ years of multi-unit leadership in retail or service, and a track record of delivering business results with accountability

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to lead and develop teams across multiple locations.
• Strong focus on delivering consultative client experiences and operational excellence.

Responsibilities

• Oversee 4–6 retail offices with consistent client experience across locations.
• Coach Tax Professionals and Client Service Professionals to improve performance.
• Monitor operations, staffing, facilities, and compliance for readiness.
• Drive revenue, growth, and client acquisition across offices.
• Set expectations, provide feedback, and develop bench strength for succession.
• Travel frequently between offices to maintain in‑person leadership presence.
• Align schedules and labor management with business demands, including evenings and weekends.

Skills

Leadership

Client experience

People development

Operations management

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 offices, ensuring a consultative client experience and strong operational performance.

You will coach Tax Professionals and Client Service Professionals, drive staff readiness, and manage facilities, compliance, and day‑to‑day operations across locations. The role requires a bachelor’s degree or equivalent, 3+ years of multi-unit leadership in retail or service, and a track record of delivering business results with accountability