Area Experience Leader: Drive Client Excellence Across 4–6 Offices

H&R Block, Inc.; Saint Petersburg (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, execution, team performance, and business results while remaining hands‑on in daily operations.

You will coach Tax Professionals and Client Service Professionals, manage staffing and facilities, monitor metrics, and drive improvements to client satisfaction and growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit retail, service, or operations.
• Strong client-centric mindset and consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to drive improvements.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behavior and performance data.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness including facilities, recruiting, onboarding, and seasonal prep.

Skills

Multi-unit leadership

Team coaching

Client-centric service

Operational execution

Performance management

Strategic planning

Data interpretation

Staffing and scheduling

Facilities and compliance

Change management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, execution, team performance, and business results while remaining hands‑on in daily operations.

You will coach Tax Professionals and Client Service Professionals, manage staffing and facilities, monitor metrics, and drive improvements to client satisfaction and growth.