Area Experience Leader: 4–6 Offices

H&R Block, Inc.; Groton (CT); On-site; USD 95,000 - 135,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 offices, ensuring top-tier client experiences and strong operational execution. You will coach Tax Professionals and Client Service Professionals, aligning priorities with business results and managing staffing, facilities, and compliance.

This hands-on leader will travel as needed to maintain in-person presence and drive performance. The role requires a collaborative leader who can interpret data, drive improvements, and coach teams to

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven ability to coach, develop and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead staff by setting expectations and coaching for consistent performance.
• Provide coaching based on observed behaviors, feedback, and outcomes.
• Identify patterns, address gaps, and develop bench strength.

Skills

Leadership

Coaching

Client-centric

Data interpretation

Communication

Education

Bachelor's degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 offices, ensuring top-tier client experiences and strong operational execution. You will coach Tax Professionals and Client Service Professionals, aligning priorities with business results and managing staffing, facilities, and compliance.

This hands-on leader will travel as needed to maintain in-person presence and drive performance. The role requires a collaborative leader who can interpret data, drive improvements, and coach teams to