Area Experience Leader: Oversee 4–6 Offices

H&R Block; El Dorado (AR); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, and team performance.

You’ll coach Tax Professionals and Client Service Professionals, travel frequently to stay connected, own office readiness, and drive revenue and client satisfaction through disciplined execution.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Team management

Client experience

Data interpretation

Communication

Travel ability

Problem solving

Scheduling

Coaching

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 offices, ensuring a consistent, high-quality client experience across locations. You will set expectations for consultative service, operational execution, and team performance.

You’ll coach Tax Professionals and Client Service Professionals, travel frequently to stay connected, own office readiness, and drive revenue and client satisfaction through disciplined execution.