Area Experience Leader

H&R Block; Yreka (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to drive client experience and operational excellence across multiple offices in the Redding–Red Bluff area. This on-site role leads day-to-day service delivery, coaches teams, and supports recruitment and onboarding, while aligning with company initiatives to improve client satisfaction.

The role emphasizes strong communication, data-driven decisions, and the ability to visit multiple locations as needed.

Qualifications

• Strong communication and interpersonal skills to collaborate, coach, and build relationships across diverse teams.
• Analytical skills to interpret performance data, identify trends, and drive improvements.
• Sales and client service experience, including promoting services and supporting local marketing.
• Training and team development experience, including facilitating sessions and mentoring.
• Negotiation and conflict-resolution abilities to handle client escalations and align stakeholders.
• Experience in retail, service, or multi-unit operations leadership is beneficial.
• Comfort with business software and reporting tools; familiarity with tax or financial services is a plus.
• Ability to work on-site in the Yreka - Mt. Shasta area, visiting multiple locations as needed.
• Bachelor's degree from accredited university preferred; graduate degree is a plus.

Responsibilities

• Oversee day-to-day service delivery across multiple offices to ensure accurate, timely, and friendly client support.
• Monitor key performance metrics and support sales and local marketing efforts.
• Coach and develop office teams, lead training and provide performance feedback.
• Support recruitment and onboarding activities for new staff.
• Resolve client escalations and implement initiatives to enhance client satisfaction.
• Collaborate with local leaders to maintain high standards and optimize workflows.

Job description

Company Description H&R Block is a people-focused tax services company whose purpose is to provide help and inspire confidence for clients and communities everywhere. Founded in 1955, the company has prepared approximately 800 million tax returns and operates around 12,000 offices across the United States and globally. H&R Block combines long-standing expertise with innovative ways to prepare and file taxes, allowing clients to choose the solutions that fit their needs. The company emphasizes care in every interaction and fosters a culture that feels like family, while remaining determined, forward-thinking, and inclusive. Team members are encouraged to bring diverse perspectives, creativity, and curiosity, working together in a collaborative environment where leadership is accessible and support is ongoing.

Role Description The Area Experience Leader is a full-time, on-site role based in the Redding–Red Bluff area, responsible for driving client experience and operational excellence across multiple offices. This role oversees day-to-day service delivery, ensuring that associates provide accurate, timely, and friendly support to tax clients. The Area Experience Leader coaches and develops office teams, leads training and performance feedback, and supports recruitment and onboarding activities. Daily activities include monitoring key performance metrics, supporting sales and local marketing efforts, resolving client escalations, and implementing company initiatives that enhance client satisfaction. The role collaborates closely with local leaders and associates to maintain high standards, optimize workflows, and create a welcoming environment that reflects H&R Block’s purpose and values.

Qualifications

• Strong communication and interpersonal skills, with the ability to collaborate, coach, and build positive relationships across diverse teams.
• Demonstrated analytical skills to interpret performance data, identify trends, and make informed decisions that improve client and operational outcomes.
• Proficiency in sales and client service, including the ability to promote services, support local marketing initiatives, and drive growth within the area.
• Experience in training and team development, including facilitating learning sessions, mentoring associates, and supporting skill-building efforts.
• Negotiation and conflict-resolution abilities to address client concerns, manage escalations, and align stakeholders on solutions.
• Previous experience in retail, service, or multi-unit operations leadership is beneficial.
• Comfort working with business software and reporting tools; familiarity with tax or financial services is a plus.
• Ability to work on-site in the Yreka - Mt. Shasta area, with flexibility to visit multiple locations as needed.
• Bachelor's degree from accredited university preferred, graduate degree in business a plus.