Area Experience Leader

H&R Block; Springfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

H&R Block in Springfield, MO seeks an Area Experience Leader to drive client experience and business performance across multiple offices. You will oversee daily operations, coach office leaders and tax professionals, and align staffing and training with strategy.

You will analyze performance metrics, implement action plans to boost client satisfaction, revenue, and efficiency, and foster an inclusive, engaging work environment with strong community ties.

Qualifications

• Strong analytical skills to interpret performance data and guide decisions.
• Effective communication and interpersonal skills to collaborate with teams.
• Proven sales and customer service abilities to drive revenue and client experience.
• Experience in training, coaching, and developing team members.
• Negotiation and conflict-resolution skills to address complex situations.
• Previous multi-unit leadership or retail/financial services management experience.
• On-site availability across Springfield-Branson, MO area with reliable transportation.
• Bachelor’s degree in business/management or related field preferred.

Responsibilities

• Drive client experience and business performance across a designated group of offices.
• Oversee daily operations, coaching and supporting office leaders and tax professionals.
• Analyze performance metrics and implement action plans to improve client satisfaction, sales results, and efficiency.
• Collaborate with regional leadership to align staffing, training, and marketing with the client-centric strategy.
• Foster an inclusive, engaging work environment that encourages continuous learning and accountability.

Skills

Analytical skills

Communication skills

Sales & service

Training & coaching

Negotiation

Leadership experience

Multi-unit leadership

On-site availability

Education

Bachelor's degree in business/management or related field

Job description

Company Description

H&R Block is a people-focused financial services company whose core purpose is to provide help and inspire confidence for clients and communities everywhere. Founded in 1955, the company has prepared approximately 800 million tax returns and operates around 12,000 offices across the United States and internationally. H&R Block combines long-standing expertise with innovative ways to prepare and file taxes, giving clients flexible options that fit their changing needs. The organization emphasizes care in every interaction, fostering long-term relationships and a strong sense of belonging for clients, associates, and franchisees. With a culture built on diversity of thought, accessibility of leadership, and a commitment to trying new ideas, H&R Block believes in being better together and continually shaping the future of tax and financial services.

Role Description

The Area Experience Leader is a full-time, on-site role based in the Springfield-Branson, Missouri Area, responsible for driving client experience and business performance across a designated group of offices. This role oversees daily operations, coaching and supporting office leaders and tax professionals to deliver consistent, high-quality service and adherence to company standards. The Area Experience Leader analyzes performance metrics, identifies opportunities for improvement, and implements action plans that enhance client satisfaction, sales results, and operational efficiency. This position collaborates closely with regional leadership to align staffing, training, and marketing activities with H&R Block’s client-centric strategy. The role also involves fostering an inclusive, engaging work environment that encourages continuous learning, accountability, and strong community relationships.

Qualifications

• Strong analytical skills to interpret performance data, identify trends, and guide strategic decisions.
• Effective communication and interpersonal skills to collaborate with teams, deliver feedback, and support client-focused interactions.
• Proven sales and customer service abilities to drive revenue growth and enhance the overall client experience.
• Experience in training, coaching, and developing team members to improve skills, service quality, and operational consistency.
• Negotiation and conflict-resolution skills to address complex situations, support office leadership, and maintain productive partnerships.
• Previous multi-unit leadership or retail/financial services management experience is highly beneficial.
• Ability to work on-site across multiple locations in the Springfield-Branson, Missouri Area, with reliable transportation.
• Familiarity with tax or financial services environments is a plus; bachelor’s degree in business, management, or related field preferred.