District Experience Manager

H&R Block; Jackson (MS); On-site; USD 105,000 - 145,000; Full time

Job summary

H&R Block is seeking a District Experience Manager to lead a district of approximately 32 retail tax offices through a team of 7-8 Area Experience Leaders. You will translate regional priorities into actions that deliver a high-quality client experience, strong associate engagement, and solid results.

Day-to-day responsibilities include coaching leaders, reinforcing service standards, prioritizing actions with data, and building district talent plans to hire, develop, and retain strong teams

Qualifications

• Bachelor's degree or equivalent combination of education and related work experience.
• 5+ years of related work experience.
• Experience leading teams in multi-unit retail, service, or operations.
• Ability to travel frequently between assigned offices.
• IRS e-file Suitability as defined by IRS Publication 3112.

Responsibilities

• Coach, develop, and hold Area Experience Leaders accountable for client experience and business results.
• Reinforce consultative service expectations and improve consistency and loyalty.
• Prioritize actions using client, workforce, and business insights across offices.
• Build and execute district talent plans for hiring, development, and retention.
• Ensure offices are ready to serve clients with standards for compliance and operations.
• Create a connected district culture focused on client focus and accountability.
• Partner to develop local growth plans and strengthen community presence.
• Lead adoption of regional priorities by aligning resources and following up.

Skills

Leadership

Client-centric mindset

Cross-functional collaboration

Data-driven decision making

People development

Travel readiness

Education

Bachelor's degree in related field

Job description

About The Role

The District Experience Manager leads a district of approximately 32 H&R Block retail tax offices through a team of 7-8 Area Experience Leaders. In this role, you will translate regional and enterprise priorities into clear actions that help every office deliver a consistent, high-quality client experience, strong associate engagement, and solid business results.

Day to day, you’ll...

• Coach, develop, and hold Area Experience Leaders accountable for client experience, associate engagement, workforce readiness, local growth, operational execution, and business results.
• Reinforce consultative service expectations across the district and use client feedback, field observations, and office-level insights to improve consistency, quality, and client loyalty.
• Use client, associate, workforce, and business insights to prioritize actions, remove barriers, allocate resources, and close performance gaps across offices.
• Build and execute district talent plans that support hiring, development, retention, succession readiness, leadership capability, and workforce readiness.
• Ensure offices are ready to serve clients by reinforcing standards for compliance, labor management, workforce execution, facilities, standard operating procedures, technology adoption, and day-to-day operations.
• Create a connected, high-performing district culture grounded in client focus, growth mindset, engagement, recognition, feedback, continuous learning, and accountability.
• Partner with Area Experience Leaders to develop and execute local growth plans, strengthen community presence, attract and serve more clients, and grow market share.
• Lead adoption of regional and enterprise priorities by aligning resources, strengthening partnerships, communicating expectations, and driving disciplined follow-up.

Required Qualifications

• Bachelor's degree in a related field or equivalent combination of education and related work experience.
• 5+ years of related work experience.
• Strong client-centric mindset with experience delivering a consultative client experience.
• Experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes, operating models, tools, or ways of working.
• Experience building and executing talent strategies, including attracting, developing, retaining, and deploying talent to meet business and client demand.
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
• Ability to collaborate cross-functionally and communicate effectively with all levels of the organization.
• Meet IRS e-file Suitability requirements as defined by IRS Publication 3112.
• Ability to travel frequently between assigned offices, with minimal overnight travel.
• Ability to work a schedule aligned to office hours across assigned locations, which may include evenings and weekends, including Saturdays, based on business needs.

Preferred Qualifications

• Experience leading seasonal workforce planning, hiring, and readiness execution.
• Experience influencing cross-functional partners through field insights, business data, and district performance trends.
• Experience building leadership pipelines, succession plans, or talent readiness strategies.

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.