Regional Experience Leader (Multi-Office)

H&R Block; Upland (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4-6 retail offices in California, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office leadership, and drive revenue and operations across offices.

This role emphasizes staffing, facilities, compliance, and bench strength development, with travel between offices required to maintain in-person presence and consistent service.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years of work experience leading teams in a multi-unit environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven ability to coach, develop, and hold teams accountable.
• Experience managing day-to-day operations across multiple locations, including labor management.
• Ability to travel frequently between offices.
• Ability to interpret data, identify trends, and translate insights into action.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals, coaching to consistent performance.
• Own office readiness and operational execution, including staffing and facilities.

Skills

Leadership

Client-centric mindset

Consultative client experience

Data interpretation & trends

Multi-location operations

Change management

Independent judgment & prioritization

Communication & problem solving

Travel readiness

Education

Bachelor's degree (related field) / equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4-6 retail offices in California, delivering a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in-office leadership, and drive revenue and operations across offices.

This role emphasizes staffing, facilities, compliance, and bench strength development, with travel between offices required to maintain in-person presence and consistent service.