Area Community Manager I

CARR WORKPLACES Inc.; Bethesda (MD); On-site; USD 30,000 - 33,000; Full time

Job summary

CARR WORKPLACES Inc. in Bethesda, MD is seeking an Area Community Manager I to enhance client experiences and support the center team. You will be present at the center to assist clients, answer inquiries, greet visitors, and help with daily operations including mail, supplies, onboarding, events, and catering.

The role emphasizes strong communication, organization, and a collaborative spirit to maintain center readiness and excellent service standards for all clients and prospects.

Qualifications

• Associates degree or equivalent required or preferred.
• 6 months experience in an office environment.
• Experience in restaurant, hotel, retail or other hospitality experience highly desired.

Responsibilities

• Be physically present at the center to provide client support.
• Answer inbound phone calls for clients, sales and the company.
• Greet and direct visitors with a hospitality-forward mindset.
• Coordinate mail and package handling and deliveries.
• Assist in onboarding clients and daily center operations.
• Plan and attend monthly client events and networking activities.
• Manage catering requests and vendor relationships.
• Schedule conference rooms and manage space usage.
• Update schedules and assist with daytripper accounts.

Skills

Attention to detail

Communication

Organization

Multitasking

Deadline oriented

Flexible/Adaptable

Team player

Interpersonal skills

Working under pressure

Problem solving

Education

Associates degree or equivalent

Bachelor's degree preferred

6 months office experience

Hospitality experience desired

Tools

MS Office

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

# Area Community Manager IBethesda - Bethesda, MD 20814; Friendship - Chevy Chase, MD 20815## OverviewSalary Range$21.64 - $24.04 Hourly## DescriptionThe purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team. This role supports multiple centers/locations.Duties:· Be physically present at the center to provide client support. Be able to answer questions and responses to all clients and manager.· Prepare for client inquiries by studying products, services and customer services processes.· Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate. Take care of any client requests that come in by phone.· Greet and direct visitors with a hospitality forward mindset.· Receive, sort and forward incoming mail and packages for clients.· Coordinate the pick-up and delivery of mail services.· Assist in ordering, receiving, stocking and the distribution of office and café supplies.· Assist in the management of client onboarding.· Assist in the daily operations and maintenance of the center. Ensure that the community café, business center and conference rooms are up to center readiness standards.· Provide marketing materials for clients and prospects.· Assist in planning and attend monthly client events. Attending networking and marketing events during business hours.· Perform administrative duties that support client in their daily business practices.· Manage all client catering requests including the set up and tear down. Manage vendor relationships in a professional manner.· Schedule conference rooms, day office usage, catering and equipment usage through Operate.· Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts. Proactively outreach to daytripper clients.· Receive all incoming vendor invoices and determine which invoices should be entered at the center level. Send all other invoices to the accounting department to process.· Create purchase orders through Nexus Payables for offices and café supplies. Keep an inventory of offices and kitchen supplies.· Coordinate with building management company and janitorial staff to assist with building issues with necessary.· Purchase and accurately reconcile offices supplies, postage, parking validation and FedEx accounts.· Improve quality services by recommending improved processes; identifying new product and services applications.· Familiarity with P&L reports.· Other duties as required/assigned.Core Competencies/Skill Sets:· Excellent attention to detail and follow through.· Excellent communication skills, both verbal and written.· Ability to organize, prioritize and manage multiple tasks. Ability to meet deadlines with minimal supervision.· Ability to demonstrate flexibility with changing priorities.· Evidence of being a team player and support colleague with strong interpersonal skills.· Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best service the client and team.· Ability to use IT/technology and Microsoft SuiteEducation/Experience:· Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.· Minimum of 6 months experience in an office environment in a similar.· Experience in restaurant, hotel, retail or other hospitality experience highly desired.## QualificationsEducation/Experience:· Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.· Minimum of 6 months experience in an office environment in a similar.· Experience in restaurant, hotel, retail or other hospitality experience highly desired.