Business Office Manager

Trustwell Living, LLC; Mansfield (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Trustwell Living, LLC is seeking an organized Office Manager to oversee administrative duties, financial processes, and HR tasks at our Ohio community. You will manage AR, Billing, AP, and Payroll, support recruitment, and ensure smooth onboarding including health benefits enrollment.

The role requires strong computer and communication skills, the ability to work independently, and a commitment to confidentiality in a resident-focused environment.

Qualifications

• Office management experience including AR, Billing, AP, and Payroll.
• Strong computer and organizational skills; neat, accurate and dependable.
• Excellent verbal and written communication; clear English.
• Self-motivated; able to work independently without supervision.
• Willingness to cross-train with other roles and maintain confidentiality.
• Professional interaction with residents, the public, and coworkers.

Responsibilities

• Manage ordering, receiving, stocking, and distribution of community supplies.
• Oversee Accounts Receivable, Billing, and Accounts Payable; handle Payroll processing.
• Support managers with recruitment of new employees and orient new hires (including pre-hire checks and health benefits enrollment).
• Coordinate scheduling with the community management team and EPs; assist with lead intake and tours.
• May supervise assigned EPs; handle communications via phone, mail, and courier.
• Perform other duties as assigned by management.

Skills

Office management

Accounts Receivable

Billing

Payroll

Recruitment

MS Office

Data entry

Education

High school diploma

Some college

Tools

MS Office

Job description

Position Responsibilities

• Manage the ordering, receiving, stocking, and distribution of Community supplies.
• Manage Accounts Receivable, Billing, and Accounts Payable. General Accounting, and Payroll for processing. .
• Support department managers with the recruitment of new employees.
• Conduct, complete, and document all new employee orientation duties, including but limited to pre-hiring criminal history, registry, and reference checks. Ensure health benefit enrollment is completed, when chosen by new employees, as needed.
• Coordinate with community management team EP scheduling and follow-up.
• Conduct marketing tours and collect initial inquiry information when requested. Assists with Lead Center input.
• May supervise assigned EP’s.
• Communication responsibilities include telephone, fax, visitor, and management of USPS, Fed-EX, UPS packages and written correspondence distribution, and if required, follow up.
• Performs other duties as assigned.

Employment Requirements

• Possession of strong computer and organizational skills. It is neat, accurate, dependable, and keeps work/space clean.
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills—adequate and clear English speaking and writing ability.
• Displays mature behavior and attitude in speech and action.
• Is self-motivated and can perform all job duties independently without supervision.
• Demonstrate ability to self-identify areas needing additional training and request same.
• Interacts in a professional manner with residents, the public, and co-workers. Works cooperatively in partnership with management. Displays willingness to assist co-workers when the situation requires.
• Willingness to cross-train with other community positions.
• Ability to maintain strict resident and operational confidentiality.
• Displays cleanliness, good grooming, and personal appearance and follows dress requirements consistently.
• Maintains an acceptable attendance record.
• Ability/willingness to follow all policies and procedures.
• Ability to do occasional heavy lifting (up to 50 lbs.), 30 lbs. regularly.
• Ability to spend long periods on feet and to ambulate quickly.
• Is free of non-treated communicable diseases.
• CPR/First Aid Certified or able to become certified within the first 90 days of employment.

Training And Experience

One or more years of office management experience including AR, Billing, AP, Payroll functions, and computer skills or equivalent combination of education and experience. Supervision and management of personnel preferred.

Education

Possession of a high school diploma or equivalent (GED). Some college or business training is preferred.