Community Manager I

Carr Workplaces; Washington (District of Columbia); On-site; USD 52,000 - 68,000; Full time

Job summary

Carr Workplaces in Washington, DC seeks a Community Manager I to serve as the face of the center, delivering hospitality and overseeing daily operations, client experience, and community engagement.

You will greet visitors, onboard/offboard clients, coordinate center services, and maintain readiness of offices, conference rooms, cafés, and common areas while coordinating with vendors and building management. This role emphasizes service, organization, and teamwork in a fast-paced environment.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• 1+ year of experience in hospitality, coworking, office administration, or service-focused environments.
• Customer service experience required; hospitality experience preferred.
• Experience with CRM or scheduling/workplace management platforms is a plus.

Responsibilities

• Deliver hospitality and a best-in-class client experience at all touchpoints.
• Greet visitors, onboard/offboard clients, and resolve concerns promptly.
• Maintain center readiness, manage mail, shipments, and supply inventories.
• Coordinate conference room bookings, catering, and vendor coordination.
• Support meetings, events, and community-building activities.
• Handle administrative tasks, invoices, POs, and expense reconciliations.

Skills

Hospitality mindset

Strong communication

Excellent organization

Attention to detail

Prioritization

Problem solving

Education

Associate’s degree

Bachelor’s degree preferred

Tools

CRM platforms

Scheduling software

Workplace management platforms

Job description

The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace.Key ResponsibilitiesHospitality and Client ExperienceDeliver a best-in-class client and guest experience through proactive, service-focused interactions.Greet visitors, answer inquiries, and serve as a primary point of contact for clients.Support client onboarding and offboarding to ensure a seamless experience.Respond to client requests and resolve concerns in a timely, professional manner.Build strong relationships that contribute to client satisfaction and retention.Operations and Center ManagementMaintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.Coordinate mail, package handling, shipping, and related client services.Manage inventory and ordering of office, kitchen, and operational supplies.Partner with building management, vendors, and service providers to address facility needs.Support operational processes, compliance standards, and center initiatives.Meetings, Events, and CommunityCoordinate conference room reservations, day office bookings, and related services.Manage catering requests, event setup, and vendor coordination.Support community-building events and networking opportunities.Assist with marketing initiatives and outreach to clients and prospects.Administrative and Financial SupportMaintain accurate client information and operational records.Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.Support account management activities and day-to-day administrative operations.Develop a working knowledge of the center financial performance and key business metrics.Core CompetenciesHospitality-driven mindset and passion for client serviceStrong communication and interpersonal skillsExcellent organization, attention to detail, and follow-throughAbility to prioritize multiple responsibilities in a fast-paced environmentProblem-solving mindset with adaptability and professionalismTechnology proficiency, including Microsoft Office and business systemsCollaborative team player with a positive attitudeQualificationsAssociate’s degree required; Bachelor’s degree preferred.1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred.Customer service experience required. Hospitality experience preferred.Experience with CRM, scheduling, or workplace management platforms is a plus.Working EnvironmentFull-time, in-office roleCore hours: Monday–Friday, with flexibility to support business needs, including evenings and weekendsAbility to lift/move up to 50 pounds as neededCompensation & BenefitsPerformance-based incentives + profit share planComprehensive benefits package including medical, 401(k) with company match, and professional development opportunities