Area Coach

Hospitality Restaurant Group; Town of Ithaca (NY); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

401(k) with company matching

Paid time off

Bonus eligible position

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Zusammenfassung

Hospitality Restaurant Group operates Taco Bell franchises and seeks an Area Coach to lead 4-10 restaurants. You will hire, coach, and develop RGMs and Shift Managers while ensuring strong customer relations and solid financial results across the area.

You will travel between stores daily, assess performance, and roll out key programs. A proven multi-unit management background and outstanding leadership capabilities are required.

Qualifikationen

• 5 years of successful, operational multi-unit management experience.
• Proven track record of coaching and developing managerial employees.
• Proven ability to achieve high customer satisfaction, financial performance and employee satisfaction.
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy.
• Must have reliable transportation and valid driver’s license.
• Must be able to travel between designated stores daily.
• Background checks are run on all management employees.

Aufgaben

• Provide overall leadership and supervision of approximately 4-10 Taco Bell restaurants.
• Find, hire and develop RGMs, Assistant General Managers and Shift Managers.
• Coach RGMs on the 4 Rights and provide regular feedback during 1:1 sessions.
• Take action without prompting and maintain high activity levels.
• Assess customer perceptions via visits, VOC and CORE analyses.
• Lead product and program rollouts to ensure success in the restaurants.
• Resolve customer complaints quickly while maintaining positive relations.
• Demonstrate a positive attitude with coworkers and customers.
• Analyze financial performance of the area and identify trends.

Kenntnisse

Multi-unit management

Staff coaching & development

Customer satisfaction

Communication skills

Team building

Analytical decision making

Basic business math

Willingness to travel

Problem solving

Tools

Computer literacy

Jobbeschreibung

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role:

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the “4 Rights” in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

The ideal candidate for the Area Coach position will possess:

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver’s license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees